Is BOPIS over its growing pains? – RetailWireĬurbside pickup is nothing new and has already proven successful for many retailers.
Walmart Leads The Soon-To-Be $35 Billion Curbside Pickup Market – Forbes.COVID-19 Shopping & Delivery Trends – CommerceHub.Almost Half of Retailers Offering Curbside and In-Store BOPIS, RIS Survey Finds – RIS News.Curbside pickup at retail stores surges 208% during coronavirus pandemic – CNBC.Cowen wrote, “Curbside will play a premier role in the future of retail.” The benefits of curbside pickup, according to Cowen’s report as reported by Forbes, include foregoing in-store navigation, avoiding the checkout line and not having to search for items in the store. predicted that some 25 percent of consumers overall would opt for curbside’s convenience by 2020. In a note, “Curbside, Connected & Robotic Retail Revolution,” that came out in April 2019, Cowen & Co. Walmart and Target had long offered the service as complementary. Kroger, which had charged $4.95 for the service, is also offering it for free during the pandemic. The findings come as major chains, including Best Buy, Dick’s Sporting Goods, Gap and Kohl’s, as well as multitudes of local stores and restaurants have introduced curbside delivery after forced store closures.Īll the retailers new to curbside pickup are offering the service for free. A third of retailers not offering curbside pickup were rushing to get the service up as soon as possible. An online survey of retailers from RIS News conducted from April 2 to 16 found 44 percent offering curbside pickup, just below the 47 percent offering BOPIS via counter pickup.Of those who subscribed to multiple delivery services (including Amazon Prime), 75 percent said they were still likely to opt for curbside delivery once the pandemic subsides. A survey of over 1,500 consumers from CommerceHub taken over a two-day period in April found 59 percent were more likely to use curbside pickup following the coronavirus outbreak.The number of orders placed online and picked up at stores by customers surged 208 percent between April 1 and April 20 compared with a year ago, according to Adobe Analytics.With scores of retailers introducing curbside pickup and continuing to offer it as stores reopen, more consumers are getting accustomed to the convenience of the service overall.Īmong the research showing curbside’s appeal during the pandemic:
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